Freezing of “Preparing to install…” on up to 60 seconds

  • Document ID:7013115
  • Creation Date:27-Aug-2013
  • Modified Date:29-Aug-2013
    • Micro Focus Products:
      Access Manager (NAM)
      SecureLogin

Environment

NetIQ Advanced Authentication 4.8

Situation

Freezing during the step “Preparing to install…” on up to 60 seconds.

Resolution

 Ensure that you have an active online connection. The installation is trying to verify the digital signature of product.

Additional Information

Formerly known as 0008.