Environment
NetIQ Advanced Authentication 4.8
Situation
The current Enterprise Key cannot be obtained. The error message is displayed:
Could not obtain Enterprise Key
Could not find Authenticore server or establish connection with it.
Resolution
-
Check that there is another working Authenticore server in the domain.
-
Check that all Authenticore servers are available in the network.
-
Check that the Domain Controller is available.
Cause
-
The Authenticore server is not connected to the network.
-
Additional Authenticore servers were being restarted or stopped while attempting to obtain the Key.
-
Attempting to obtain the current Enterprise Key on the only Authenticore server in domain. This is needless.
Additional Information
Formerly known as 0005.