Environment
Novell ZENworks Configuration Management 11.2
Situation
ZCC Device Details page shows device as unreachable. IPv6 is configured on the device.
ERROR (from zcc.log):
12 Mar 2013 11:31:25 DeviceHealthDescrip..71 :Checking Request value for
isServer: true
12 Mar 2013 11:31:25 DeviceHealthDescrip..72 :Checking Request value for
ipAddresses: null
12 Mar 2013 11:31:25 DeviceHealthDescrip..73 :Checking Request value for
dnsAddresses: null
12 Mar 2013 11:31:25 DeviceHealthDescrip..74 :Checking Request value for
portString: 7628
2 Mar 2013 11:31:25 ============== Exception (begin)
===========================
12 Mar 2013 11:31:25 Exception occured
java.lang.NullPointerException
at
com.novell.zenworks.admin.extensions.ajax.DeviceHealthDescriptionAJAX.service(DeviceHealthDescriptionAJAX.java:82)
at com.novell.web.ajax.AJAXDataHandler.service(AJAXDataHandler.java:40)
at com.novell.web.AjaxServlet.serviceImpl(AjaxServlet.java:95)
at com.novell.web.AjaxServlet.service(AjaxServlet.java:70)
at
com.novell.zenworks.fw.web.internal.ZENworksAjaxServlet.service(ZENworksAjaxServlet.java:47)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
ERROR (from zcc.log):
12 Mar 2013 11:31:25 DeviceHealthDescrip..71 :Checking Request value for
isServer: true
12 Mar 2013 11:31:25 DeviceHealthDescrip..72 :Checking Request value for
ipAddresses: null
12 Mar 2013 11:31:25 DeviceHealthDescrip..73 :Checking Request value for
dnsAddresses: null
12 Mar 2013 11:31:25 DeviceHealthDescrip..74 :Checking Request value for
portString: 7628
2 Mar 2013 11:31:25 ============== Exception (begin)
===========================
12 Mar 2013 11:31:25 Exception occured
java.lang.NullPointerException
at
com.novell.zenworks.admin.extensions.ajax.DeviceHealthDescriptionAJAX.service(DeviceHealthDescriptionAJAX.java:82)
at com.novell.web.ajax.AJAXDataHandler.service(AJAXDataHandler.java:40)
at com.novell.web.AjaxServlet.serviceImpl(AjaxServlet.java:95)
at com.novell.web.AjaxServlet.service(AjaxServlet.java:70)
at
com.novell.zenworks.fw.web.internal.ZENworksAjaxServlet.service(ZENworksAjaxServlet.java:47)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
Resolution
Configure device without IPv6 and refresh the device.