Environment
Novell ZENworks Configuration Management 11.2 Authentication
Situation
Users are not able to login to ZCM
zmd-messages.log shows error:
"...
[DEBUG] [08/08/2013 15:51:14.907] [1500] [ZenworksWindowsService] [9] [] [CommonCasa] [] [ObtainAuthToken returning -939589602] [] []
[DEBUG] [08/08/2013 15:51:14.907] [1500] [ZenworksWindowsService] [9] [] [RemotingService] [] [Return Unavailable Auth Server Status] [] []
..."
casaauthtoken.log shows error:
"...
[5DC-4DC] [15:51:14:876] CASA_AuthToken -InternalRpc- Unable to connect to server
[5DC-4DC] [15:51:14:892] CASA_AuthToken -InternalRpc- End, retStatus = C7FF001E
..."
zmd-messages.log shows error:
"...
[DEBUG] [08/08/2013 15:51:14.907] [1500] [ZenworksWindowsService] [9] [] [CommonCasa] [] [ObtainAuthToken returning -939589602] [] []
[DEBUG] [08/08/2013 15:51:14.907] [1500] [ZenworksWindowsService] [9] [] [RemotingService] [] [Return Unavailable Auth Server Status] [] []
..."
casaauthtoken.log shows error:
"...
[5DC-4DC] [15:51:14:876] CASA_AuthToken -InternalRpc- Unable to connect to server
[5DC-4DC] [15:51:14:892] CASA_AuthToken -InternalRpc- End, retStatus = C7FF001E
..."
Resolution
Remove or fix WinHTTP proxy configuration on the managed
devices.
To see the current configuration run: netsh winhttp view proxy
To remove the current configuration run: netsh winhttp reset proxy
For more information on using netsh winhttp commands see e.g. Netsh Commands for Windows Hypertext Transfer Protocol (WINHTTP)
To see the current configuration run: netsh winhttp view proxy
To remove the current configuration run: netsh winhttp reset proxy
For more information on using netsh winhttp commands see e.g. Netsh Commands for Windows Hypertext Transfer Protocol (WINHTTP)
Cause
The miCASA client uses Windows WinHTTP and WinHTTP has been
configured with a proxy configuration which does not allow for
connection to a ZENworks authentication server.
Additional Information
A very similar issue has been documented for ZCM 10 with TID 7000977.