Unable to access Password Policies in iManager

  • Document ID:7013044
  • Creation Date:13-Aug-2013
  • Modified Date:13-Aug-2013
    • Micro Focus Products:
      eDirectory

Environment

NetIQ eDirectory
NetIQ iManager
NetIQ Identity Manager iManager Plug-ins

Situation

Unable to load iManager | Roles & Tasks | Password Policies, displays the following error:
"/portal/modules/pwdpolicy/skins/default/devices/default/PolicyListTask.jsp(225,27) Attribute value c.string( "PwdPolicy.ListPolicy.Alt.SelectContainer" ) is quoted with " which must be escaped when used within the value "

Resolution

  1. From iManager select Configure from the top navbar (desk icon)
  2. From the left panel, select Plug-in Installation | Installed Novell Plug-in Modules
  3. Verify Novell Identity Manager - Password Management Plugin appears in the list of Installed Novell Plug-in Modules
  4. If this does not appear in the list of installed plug-ins, please select from the Available Novell Plug-in Modules, and then select Install
  5. Once this Plug-in has been downloaded and installed, restart tomcat with the following command in a terminal window:
    rcnovell-tomcat6 restart (OES)

Cause

iManager Server does not have the proper plug-ins installed for Password Policies to be configured.