zenworkswindowsservice.exe causing high cpu/memory utilization after installing image

  • 7013023
  • 08-Aug-2013
  • 08-Aug-2013

Environment

Novell ZENworks Configuration Management 11.2

Situation

ZCM Agent was installed in base OS of image. Laptop was imaged and upon reboot of device, the zenworkswindowsservice.exe with spike to 50-60% utilization. ZCM Agent is unresponsive, zac commands do not work, device is slow.

Imaging add on bundles contained one bundle with 15K pieces of content and another with 9K and a third with 6K.

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

Additional Information

As a workaround, creating the add on image bundles making them a "Single Piece of Content" resolved the issue.