Receiving Files step hanging at 1%

  • 7013005
  • 08-Aug-2013
  • 08-Aug-2013

Environment

PlateSpin Protect 10.4

Situation

When running a replication the "Copy Data" portion hangs at "Receiving Files (1%)".  Diagnostics show that Sending Files has not started.

Resolution

Determine if the PlateSpin Operations Framework Controller service on the source workload has started and remains running.  If not, follow the steps below:

1. Abort the hanging replication
2. On the source workload open the C:\Program Files\PlateSpin Migrate Server\Controller\OfxController.exe.config file with notepad
3. Locate the following line:

<JobScheduling UseThreads="true" UseThrottling="True" />

4. Change the value of UseThrottling to false:

<JobScheduling UseThreads="true" UseThrottling="false" />

5. Save the file and exit.  Start the PlateSpin Operations Framework Controller service
6. Start a new replication

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