Devices do not move to the correct Location, remaining in Default location

  • Document ID:7012949
  • Creation Date:26-Jul-2013
  • Modified Date:26-Jul-2013
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2 - Locations

Situation

Devices never find their correct location

Network Environment name contains non-English characters, such as "Netzwerkumgebung A Gebäude"

Resolution

Workaround: use only non-accented characters for the name of Network Environment

Status

Reported to Engineering

Additional Information

Extract from zmd-messages.log showing the exception:

 [DEBUG] [07/26/2013 10:20:24.227] [1416] [ZenworksWindowsService] [55] [] [LocMgr] [] [exception trying to pass on locations to zesmFehler im XML-Dokument (1,103141).   bei Novell.Zenworks.Zmd.LocationManager.Service.LocationInfoReponse.GetEnvFromStream(Int32 maxCount)
   bei Novell.Zenworks.Zmd.LocationManager.Service.LocationInfoReponse.GetEnvironments(Int32 maxCount)
   bei Novell.Zenworks.Zmd.LocationManager.LocationManager.PassLocationsToZesm(LocationInfoReponse response)] [] []