No device inventory report when Software File Information collected

  • Document ID:7012941
  • Creation Date:25-Jul-2013
  • Modified Date:26-Nov-2013
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2 Inventory

Situation

Inventory configured to collect Software File Information.
After inventory scan, ZCC and ZENworks Adaptive Agent do not provide device inventory report.

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

Workaround:
Disable collecting of Software File Information

Cause

Issue caused by special character like &(ampersand) in a file property.