ERROR: "Undeliverable recipient(s) with Response: 504 Need Fully Qualified Address"

  • 7012907
  • 19-Jul-2013
  • 05-Sep-2013

Environment

Novell GroupWise 2012

Situation

    GWIA does not send message from reply rule
    Creator of rule gets undeliverable recipient(s) message from Postmaster
    ERROR: "Response: 504 Need Fully Qualified Address"
    GWIA inbound/outbound messages work fine, except for reply rule

    Resolution

    1. Launch ConsoleOne
    2. Click Tools | GroupWise System Opertions | Select Domain and connect to the Domain
    3. Right click on GWIA and click Properties
    4. Under the SMTP/MIME tab select "Address Handling"
    5. Under the "Outbound Settings"
    6. Select "Use GroupWise user address as Mail From: for rule generated messages"
    7. Click "Apply"
    8. Click "OK"
    9. Restart GWIA

    Cause

    Rule generated messages are handled a little differently at the GWIA to help to prevent looping messages.   The "From" information also can be populated by adding a postmaster to the GWIA.

    Additional Information

    Steps to Duplicate:
    1. In the GroupWise client
    2. Click Tools | Rules
    3. Click "New"
    4. Enter a rule name
    5. When event is: new item and items are "Received"
    6. Then actions are: Add Action | Reply
    7. Options: Reply to sender
    8. Select "include message received from sender"
    9. Click "OK"
    10. Enter subject and message
    11. Click "OK"
    12. Click "Save"
    13. Enable the rule
    Results:
    When you receive a message the rule will reply to it
    GWIA does not deliver the reply message

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