Cannot install Admin Console on RHEL 6.4 withough getting "not a supported version" error

  • 7012850
  • 16-Jul-2013
  • 16-Jul-2013

Environment

NetIQ Access Manager 3.2
NetIQ Access Manager 3.2 Administration Console
NetIQ Access Manager 3.2 Support Pack 2 applied
Red Hat Enterprise Linux Server 6.4

Situation

With the release of NAM 3.2 SP2, RHEL 6.4 is now a supported platform - Installation requirements in the documentation have been updated to include this version of RHEL. When trying to install the Admin Console however, administrator receives the following error after accepting the license agreement: "Red Hat Enterprise Linux Server release 6.4 (Santiago)", is not a supported version of Redhat. Terminating the installation.

Resolution

Need to make the following changed to install the NAM 3.2.2 Admin Console on RHEL 6.4 :
1. Change the upper minor version to 4 in file
/root/novell-access-manager/scripts/nam_rhel6_functions.s as below 

local validUpperMinorVersion=4

2. The platform.xml in location
/root/novell-access-manager/iman/installs/linux/platform/ should be same as
below with rhel version 6.4

----------------------------------------------------------------------------
<?xml version="1.0" encoding="UTF-8"?>
<platforms>
        <platform type="linux">
                <osName>Red Hat Enterprise Linux Server release 6.4
(Santiago)</osName>
                <osVersion>6.4</osVersion>
                <osArch>x86</osArch>
        </platform>
        <platform type="linux">
                <osName>Red Hat Enterprise Linux Server release 6.4
(Santiago)</osName>
                <osVersion>6.4</osVersion>
                <osArch>x86_64</osArch>
        </platform>
</platforms>

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