"Localizer exception processing POLICYHANDLERS.CommonClasses.HandlerTimedOut"

  • 7012848
  • 13-Jul-2013
  • 25-Nov-2013

Environment

Novell ZENworks Configuration Management 11.2 Policies

Situation

External Services Policy is assigned to a device: error is shown in ZCC (and zmd-messages.log), the text of the error is "Localizer exception processing POLICYHANDLERS.CommonClasses.HandlerTimedOut. Exception: Can't find resource for bundle java.util.PropertyResourceBundle, key CommonClasses.HandlerTimedOut"

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

The new message is "Policy enforcement is not completed as the policy handler has timed out."

Cause

There was no message string associated to the error, it should indicate that the Policy Handler has timed out (for example because the External Services Policy references a URL that is not reachable)

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