Citrix servers with Symantec Endpoint Protection 12 continuously reboot

  • Document ID:7012834
  • Creation Date:11-Jul-2013
  • Modified Date:11-Jul-2013
    • Micro Focus Products:
      ZENworks Configuration Management
      ZENworks Endpoint Security Management

Environment

Novell ZENworks Configuration Management 11.3
Novell ZENworks Endpoint Security Management 11.3

Situation

Citrix Server has Symantec Endpoint Protection 12 earlier than version 12.1.1101.401
Server continuously reboots

Resolution

There are two possible fixes:
  1. Upgrade to Symantec Endpoint Protection version 12.1.1101.401 or later, OR
  2. Follow the steps in the Symantec document http://www.symantec.com/business/support/index?page=content&id=TECH176765 to disable Symantec Application and Device Control

Cause

This is a bug  in Symantec Endpoint Protection in versions prior to 12.1.1101.401.