User Authentication Failed

  • 7012820
  • 09-Jul-2013
  • 25-Jul-2013

Environment

Novell ZENworks Configuration Management 11.2

Situation

In 11.2.3a after successful user login, user is logged out immediately.  This only occurs when the authentication primary server is different than the first configuration primary server in the location rule.

ERROR:  "User Authentication failed during a refresh"

ERROR (from zmd-messages.log):
[CommonLogout] [] [ZENLogout entered] [] []

and/or

[RegistrationManager] [] [registerUser returned -34] [] []

ERROR (from services-messages.log):
[Registration Web Service] [4294] [] [User authentication failed.] [] 

NOTE:  The above are not necessarily errors if the user intended to logout, or if the primary server is out of time synch or for some other reason rejects the user token.  These are what is logged in case either of the bug or normal functionality.


Resolution

Workaround:

In the case of the bug, it appears to be a memory or resource issue on the primary.  Restarting the zenserver service on the configuration primary will correct the problem in this case.

Status

Reported to Engineering

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