Environment
Novell Messenger
Situation
NMAA not archiving messages.
NMMA queue directory building up with messages.
Messaging Agent shows the following error in the logs:
BA0 MTP Error sending session to Archive Agent [0x0001]
NMMA queue directory building up with messages.
Messaging Agent shows the following error in the logs:
BA0 MTP Error sending session to Archive Agent [0x0001]
Resolution
- Identify the Messaging Queue Path: ConsoleOne | MessengerService | serverObject | Properties of MessagingAgent object | Agent tab | Messaging | Messaging Queue Path
- From a terminal window cd to the identified directory.
- Move items that begin with the letter x to the tmp directory:
mv x* /tmp - Move items that have 0 bytes to the tmp directory:
mv `find . -size 0` /tmp - Restart both the NMMA and the NMAA:
rcnovell-nmaa restart; rcnovell-nmma restart
Cause
Message items that begin with an x are stuck being processed and likely blocking the entire queue. Messages with 0 bytes might also prevent processing.