Error restoring server

  • 7012706
  • 25-Jun-2013
  • 28-Oct-2013

Environment

Novell ZENworks Configuration Management 11.2

Situation

Error when restoring ZENworks primary server per disaster recovery:

ERROR (from zman.log):

[ZMan] [1] [] [Restoring file conf/loader/AddPatchlinkAnalyzeReporting.xml] [] []

[ZMan] [1] [] [Error:Failed to restore the configuration files. Ensure that the backed-up file and the passphrase
specified are valid and correct. Also, ensure that you have the write permission to /etc/opt/novell/zenworks directory on Linux and <Installation directory>:\NovellZENworks\conf on Windows.] [] []

Caused by: com.novell.zenworks.zman.exceptions.ZManException:
java.io.FileNotFoundException: C:\Program Files
(x86)\Novell\ZENworks\conf\loader\AddPatchlinkAnalyzeReporting.xml (Access is
denied)
    at
com.novell.zenworks.zman.commands.ZENServerHandler.restoreZENServer(ZENServerHandler.java:285)
    ... 16 more

Caused by: java.io.FileNotFoundException: C:\Program Files
(x86)\Novell\ZENworks\conf\loader\AddPatchlinkAnalyzeReporting.xml (Access is
denied)


Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at http:////support.microfocus.com/kb/doc.php?id=7012027 

Workaround:  Set read/write attribute on AddPatchlinkAnalyzeReporting.xml.

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