Unable to sync Global Address Book

  • Document ID:7012692
  • Creation Date:24-Jun-2013
  • Modified Date:10-Dec-2013
    • Micro Focus Products:
      GroupWise
      GroupWise Mobility Service

Environment

Novell Data Synchronizer Mobility Pack

Situation

Global Address List (GAL) is not supported to sync with device.
Devices are not updated with the Global Address Book.

Resolution

Currently, the only workaround is to copy contacts from the Global Address List to a Personal Address Book (PAB). Personal Address Books can be selected to sync with Mobility.

Status

Reported to Engineering

Additional Information

When composing an email, the device does perform a lookup on the Global Address Book, but the contacts are not local to the device.