From Field on the device is blank for some emails

  • 7012666
  • 20-Jun-2013
  • 10-Dec-2013

Environment

Novell Data Synchronizer Mobility Pack 1.2.5.299
Novell GroupWise 8
Novell GroupWise 2012

Situation

From field on the device is blank for some emails
Unable to see sender on the device for some emails
From field missing on some mails on devices
Device shows No Sender instead of the Sender's Address

Resolution

  1. Please make sure that Novell Data Synchronizer Mobility Pack 1.2.5.299 is installed on the server. Novell Data Synchronizer Mobility Pack 1.2.5.299 can be downloaded from https://download.novell.com/patch/finder
  2. Type "rcdatasync stop" and press Enter to stop DataSync
  3. Browse to /opt/novell/datasync/syncengine/connectors/mobility/lib/conv and rename util.pyc to util.orig
  4. Download and extract util.pyc from ftp://ftp.novell.com/outgoing/818057.zip
  5. Copy the extracted util.pyc to /opt/novell/datasync/syncengine/connectors/mobility/lib/conv
  6. Start DataSync by typing "rcdatasync start" and press Enter

Cause

Some emails from Appliances have from field without the Internet Domain Name. Therefore, instead of format userid@internetDomain.com, the format is userid
 

Status

Reported to Engineering