Uploads of message and Inventory files fail

  • Document ID:7012656
  • Creation Date:20-Jun-2013
  • Modified Date:28-Oct-2013
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 10.3
Novell ZENworks Configuration Management 11
Novell ZENworks Configuration Management 11.1
Novell ZENworks Configuration Management 11.2

Situation

Various symptoms include:
  • status messages do not get updated
  • Inventory data is not updated
Error (in zmd-messages.log)
[ZenworksWindowsService] [32] [] [ZenFile] [] [Message: The remote server returned an error: (500) Internal Server Error.] [] []

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

Cause

When the executionTime was 0ms(less than a ms), a divide by zero error was occurring, resulting in an "500 - Internal Server Error" to be returned as the response.