Segmentation Fault error while restoring add-on image

  • Document ID:7012644
  • Creation Date:19-Jun-2013
  • Modified Date:13-Mar-2014
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2 Imaging

Situation

ERROR: "Segmentation Fault" when attempting to restore an add-on image on a Dell Precison T3600
The dmesg log shows, "img[2154]: segfault at 2054524f ip 2054524f sp bfd08b20 error 4"

A similar issue has also been seen on other hardware types.

Resolution

For the Dell Precision T3600, the following steps resolved the issue:
  1. Open the existing add-on image using zmgexp.
  2. Extract the driver folder as files to local path.
  3. Create a new add-on image using zmgexp.
  4. Add the driver directories which were extracted in the above step.
  5. Save and use this add-on image.
In other cases, restore a ZENworks base image to the device before restoring the add-on image.

Cause

One of the things that can cause this issue is that the add-on image is restored to a workstation with a freshly built Windows operating system.