Windows explorer.exe crashes on Windows 7 64bit systems

  • 7012633
  • 18-Jun-2013
  • 05-Jan-2015

Environment

Novell ZENworks Configuration Management 11.2.3a

Situation

Windows Explorer randomly crashes related to Nalshell.dll.



Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

Cause

This is quite close related to TID 7010695. Here specific code changes related to Windows 8 support in Nalshell.dll are causing the Windows Explorer crash.

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