Environment
NetIQ Privileged User Manager 2.3.1
NetIQ Privileged User Manager 2.3.2
Situation
Warning, Failed to audit session Failed to find user account details:404
Error, Terminating connection as Audit cannnot be started from xxx.xxx.xxx.xxx session guid
Resolution
Verify the Account Domain was named the domain name (if it's Active Directory) or the hostname, if it's a standalone host.
AD Example:
If my domain is called pumdomain.com, when creating my Account Domain within Command Control for this Active Directory domain, I would call my Account Domain 'PUMDOMAIN'.
Standalone host Example:
If my standalone windows host name was HOST98, when creating my Account Domain for a standalone Windows host, I would name my Account Domain 'HOST98'
Additional Information
If you are unsure what your hostname of Domain are, you can use a Microsoft Utility called PsGetSid v1.33
http://technet.microsoft.com/en-us/sysinternals/bb897417.aspx
Here is the output:
C:\Users\Administrator\Downloads\PSTools>PsGetsid.exe Administrator
PsGetSid v1.44 - Translates SIDs to names and vice versa
Copyright (C) 1999-2008 Mark Russinovich
Sysinternals - www.sysinternals.com
SID for HOST98\Administrator:
S-1-5-21-232814113-2967873993-2770056070-500
In this case, 'HOST98' would be the appropriate name to use as the Account Domain name.