Environment
ZENworks Configuration Management 11 ZENworks Control Center - ZCC
ZENworks Configuration Management 2017 ZENworks Control Center - ZCC
ZENworks Configuration Management 2020 ZENworks Control Center - ZCC
ZENworks Configuration Management 2017 ZENworks Control Center - ZCC
ZENworks Configuration Management 2020 ZENworks Control Center - ZCC
Situation
The file /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/custom-config.xml
on a Linux primary server has been configured with a custom ZCC
timeout value but the timeout value from /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/config.xml
is still effective.
Resolution
The timeout value in custom-config.xml needs to be uncommented.
E.g. with custom timeout setting set to 240 minutes, the custom-config.xml content need to be changed from:
"...
<!--
<setting id="timeout">
<value>240</value>
</setting>
-->
..."
to
"...
<setting id="timeout">
<value>240</value>
</setting>
..."
To get the new time-out value effective, the zenserver process needs to be restarted.
E.g. with custom timeout setting set to 240 minutes, the custom-config.xml content need to be changed from:
"...
<!--
<setting id="timeout">
<value>240</value>
</setting>
-->
..."
to
"...
<setting id="timeout">
<value>240</value>
</setting>
..."
To get the new time-out value effective, the zenserver process needs to be restarted.
Cause
The timeout setting in custom-config.xml is commented out by default. Step # 4 in below referred online documentation has been missed.
Additional Information
More information about configuring a custom ZCC timeout value is
available in online documentation under Changing the Timeout Value for ZENworks Control
Center.
ZCM 2020 Update 1 and prior the custom-config.xml file can be found at
Linux / Appliance: /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF
Linux / Appliance: /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF
Windows: %ZENWORKS_HOME%\share\tomcat\webapps\zenworks\WEB-INF
ZCM 2020 Update 2 and later the custom-config.xml file can be found at
Linux / Appliance: /opt/microfocus/zenworks/share/tomcat/webapps/zenworks/WEB-INF
Windows: Microfocus\ZENworks\share\tomcat\webapps\zenworks\WEB-INF