After entering FDE Pre-Boot Authentication credentials, device is very slow then crashes

  • 7012620
  • 18-Jun-2013
  • 05-Jul-2013


Novell ZENworks Full Disk Encryption
Windows 7
Device with Intel ICH9M-E SATA RAID Controller


Windows 7 64 or 32 with any 11.2.x agent that has an FDE policy with Pre-Boot Authentication enabled. 

After entering correct credentials at PBA screen, Windows loads, but  the user experiences extreme computer slowness/hangs for a couple minutes and then a BSOD will occur.


 Update IDE driver to the Intel Mobile Express Chipset SATA RAID Controller.


Issue has been isolated to the Intel ICH9M-E SATA RAID Controller.


Reported to Engineering