System Update fails to update ZESM setup.exe while installing ZESAdapter.dll

  • 7012618
  • 17-Jun-2013
  • 17-Jun-2013

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Endpoint Security Management 11.2

Situation

Error installed ZESM setup.exe during 11.2.3a Monthly Update 1 system update.


ERROR: in system-update.log

ERROR;MSI_INSTALL_ERROR;setup.exe,1603;



ERROR: in setup.exe.log:

MSI (s) (B8:1C) [06:06:20:807]: Verifying accessibility of file: ZESAdapter.dll
MSI (s) (B8:1C) [06:06:20:807]: Note: 1: 1321 2: C:\Program Files (x86)\Novell\ZENworks\esm\ZESAdapter.dll 3: 5 
MSI (s) (B8:1C) [06:06:20:808]: Product: Novell ZENworks Endpoint Security Agent -- Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Novell\ZENworks\esm\ZESAdapter.dll.
 
Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Novell\ZENworks\esm\ZESAdapter.dll.

Resolution

Workaround:

Disabling the ZENworks Agent Self Defense allows the System Update to install successfully.

  1. Disable the ZENworks Agent Self Defense.  This feature is available at Zone, folder or individual device settings:  ZENworks Agent / Agent Security / Enable self defense for the ZENworks Adaptive Agent
  2. Refresh the agent.
  3. Redeploy the System Update


Status

Reported to Engineering

Feedback service temporarily unavailable. For content questions or problems, please contact Support.