Admin Console not accessible, Tomcat Service unresponsive due to OutOfMemory error.

  • 7012541
  • 03-Jun-2013
  • 09-Jul-2013

Environment

Novell Filr 1.0

Situation

Administrative Console on port 8443 is unavailable/non-responsive.
The catalina.out file, located in /var/opt/novell/tomcat-filr/logs/ shows errors similar to:
JVMDUMP039I Processing dump event "systhrow", detail "java/lang/OutOfMemoryError" at 2013/05/31 20:59:29 - please wait.
JVMDUMP032I JVM requested System dump using '/opt/novell/jetty8/core.20130531.205929.13232.0001.dmp' in response to an event
JVMDUMP010I System dump written to /opt/novell/jetty8/core.20130531.205929.13232.0001.dmp
JVMDUMP032I JVM requested Heap dump using '/opt/novell/jetty8/heapdump.20130531.205929.13232.0002.phd' in response to an event
JVMDUMP010I Heap dump written to /opt/novell/jetty8/heapdump.20130531.205929.13232.0002.phd
JVMDUMP010I Java dump written to /opt/novell/jetty8/javacore.20130531.205929.13232.0006.txt
JVMDUMP032I JVM requested Snap dump using '/opt/novell/jetty8/Snap.20130531.205929.13232.0010.trc' in response to an event
JVMDUMP010I Snap dump written to /opt/novell/jetty8/Snap.20130531.205929.13232.0010.trc
JVMDUMP013I Processed dump event "systhrow", detail "java/lang/OutOfMemoryError".
JVMDUMP032I JVM requested Java dump using '/opt/novell/jetty8/javacore.20130531.205929.13232.0007.txt' in response to an event

Cause

Java running out of memory for it's heap.

Status

Reported to Engineering

Additional Information

Increasing the RAM and Java Heap (Java JDK) can help.  Java Heap can be setup to use up to 3/4 of the available RAM.

The amount of Net Folders, and the amount of files/folders in that volume, can have a direct impact as well.