ZISD (ZENworks Image-Safe Data) information "disappears" after upgrading to ZCM 11.2.3a

  • 7012514
  • 30-May-2013
  • 28-Oct-2013

Environment

Novell ZENworks Configuration Management 11.2.3a Imaging

Situation

After upgrading to ZCM 11.2.3a, a device which previously contained information in the ZENworks Image-Safe Data area appears to have lost this information

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

1. For devices which use ENGL software (www.engl.co.uk) to assist with deployment - see the root cause section below, and if space is available in the new ZISD area (sectors 34-63), if it is not possible to upgrade to ZCM 11.2.4 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=s5zcEae9xcI~ as "ZCM 11.2.3a Monthly Update 1 - see TID 7012025". This update should only be applied if the symptoms above are being experienced, and are causing problems. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

2. For all other devices: see the root cause section below

Cause

Check TID 3414734 Cannot write ZISD (ZENworks Image Safe Data) to see why the space used for ZISD has changed. This TID also gives details of how to check the area, and a possible workaround if space needs to be cleared to make room for the new ZISD information

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