Unable to open files from file sharing

  • 7012510
  • 29-May-2013
  • 29-May-2013


Novell ZENworks Mobile Management 2.7


Files that are downloaded to the device through the ZMM file sharing will not open.  Once the file downloads, the device may ask what application the file should be opened with.  If an application is chosen, the device goes back to the main screen and does not open the file.
The problem did not happen in ZMM 2.6.x


The problem has to do with how it chooses which application to open the file.  If no application is on the device that is capable of opening the file, the ZMM app will open the file just fine.  For example, if the file is a .PDF, if Kindle, Adobe, or any other app that is capable of opening a .PDF is not installed on the device, the file will open just fine. 


Reported to Engineering