ZCM Inventory xml files fail to process on server after 11.2.3a upgrade

  • 7012451
  • 21-May-2013
  • 28-Oct-2013

Environment

Novell ZENworks Configuration Management 11.2.3a Inventory

Situation

After upgrading to 11.2.3a some device inventory files are failing to process on the ZCM server. In the loader-messages.log there is the following error:
"[DEBUG] [5/20/13 11:23:01 AM] [] [Loader.InventoryStorerAMModule] [53] [] [InventoryStorerModule: could not deserialize wif, error:found </NetworkSoftwareUsage> instead of element http://novell.com/zenworks/inventory/wif:UsageEvent:java.io.EOFException: found </NetworkSoftwareUsage> instead of element http://novell.com/zenworks/inventory/wif:UsageEvent ..."

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

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