ZENworks Zone name is missing on the agent and is displayed as "Zone_Name"

  • 7012414
  • 14-May-2013
  • 04-Jun-2013

Environment

Novell ZENworks Configuration Management 11.2.3a

Situation

Randomly the zone name, zone UID and capabilities on the ZENworks agent will be lost.
On the agent properties the zone name will actually display as Zone_Name.

This results in bundles and policies being unavailable and not getting applied.
Also cached content will not be used a result of this failure.

Resolution

A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=s5zcEae9xcI~ as "ZCM 11.2.3a Monthly Update 1 - see TID 7012025". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Cause

When the service object is created some information is lost and so the service object is incomplete.
The service object is incomplete in the sense that zone name, zone UID and capabilities are missing.

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