Novell ZENworks Configuration Management 11.2.3a Registration
Microsoft Windows 8
This has been seen with a Dell Latitude 10 tablet device.
The agent refresh is delayed by 30 seconds.
The %zenworks_home%\bin\conninfo.dat is
missing serial number and MAC address, important for the
registration reconciliation process.
This is fixed in version 11.2.4 - see KB 7012027
"ZENworks Configuration Management 11.2.4 - update information and list of
fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027
Workaround: if it is not possible to upgrade to
ZCM11.2.4 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=s5zcEae9xcI~ as "ZCM 11.2.3a Monthly Update 1 - see TID 7012025". This update should only be applied if the symptoms above are being experienced, and are causing problems.
Please report any problems encountered when using this Patch, by using the feedback link on this TID.
The colw32.exe inventory
collector fails to populate the conninfo.dat file with device serial
number and MAC address needed for the device registration process
while those values still might get collected in normal inventory
The ZCM agent registration module requires basic device information
for the registration process. Those information are gathered by the
inventory collector colw32.exe and
saved in the file %zenworks_works%\bin\conninfo.dat. The
ZCM agent will especially save the serial number taken from conninfo.dat in its cache. The ZCM agent
registration module will start colw32.exe to gather this
registration information in case the conninfo.dat file does not exist or if
ZCM agent cache and this file do not contain a valid device serial
number. The registration module will wait up to 30 seconds for
colw32 to return or continue
without registration information.