ZCM agent does not gather all registration relevant information

  • 7012379
  • 08-May-2013
  • 06-Nov-2013


Novell ZENworks Configuration Management 11.2.3a Registration
Microsoft Windows 8


This has been seen with a Dell Latitude 10 tablet device.

The agent refresh is delayed by 30 seconds.
The %zenworks_home%\bin\conninfo.dat is missing serial number and MAC address, important for the registration reconciliation process.


This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

Workaround: if it is not possible to upgrade to ZCM11.2.4 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=s5zcEae9xcI~ as "ZCM 11.2.3a Monthly Update 1 - see TID 7012025". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.


The colw32.exe inventory collector fails to populate the conninfo.dat file with device serial number and MAC address needed for the device registration process while those values still might get collected in normal inventory scan.

Additional Information

The ZCM agent registration module requires basic device information for the registration process. Those information are gathered by the inventory collector colw32.exe and saved in the file %zenworks_works%\bin\conninfo.dat. The ZCM agent will especially save the serial number taken from conninfo.dat in its cache. The ZCM agent registration module will start colw32.exe to gather this registration information in case the conninfo.dat file does not exist or if ZCM agent cache and this file do not contain a valid device serial number. The registration module will wait up to 30 seconds for colw32 to return or continue without registration information.