Frequent agent shutdown message after logout / login on Mac

  • 7012374
  • 07-May-2013
  • 10-Jan-2014

Environment

Novell ZENworks Configuration Management 11.2

Situation

On Mac OS X 10.8.3, after user logs out and logs back in, error when clicking on zenicon or running zac:

ERROR:

The ZENworks Service does not appear to be running

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027
Workarounds:

  1. Disable Fast User Switching.
    System Preferences / Users & Groups /Show Fast User Switching
    uncheck
  2. Set KeepAlive in the agent plist file /Library/LaunchDaemons/com.novell.zenworks.agent.plist
    <KeepAlive/><true/>
    For more information see
    https://developer.apple.com/library/mac/documentation/Darwin/Reference/ManPages/man5/launchd.plist.5.html

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