What to do if Novell Service Desk fails to start with the Tomcat error 'Failed to get localhost address'

  • 7012324
  • 22-Nov-2011
  • 29-May-2013


Novell Service Desk 6.5


This documents what to do if Novell Service Desk fails to start but on checking the catalina.out file (in the case of Tomcat being the application server), errors like the following appear:

<Novell Service Desk>[2011-11-22 09:07:04 GMT]<Thread-2> Failed to get localhost address
<Novell Service Desk>[2011-11-22 09:07:04 GMT]<Thread-2> <WOApplication>: Cannot be initialized.hostname: hostname


Check the /etc/hosts file (or C:\Windows\System32\drivers\etc\hosts on Windows) to ensure there is a line like this, where hostname is changed to the one in question:      hostname


Not being able to resolve the 'hostname' to the server.

Additional Information

Formerly known as 1001824