Parsing utf-7 emails with Novell Service Desk

Document ID:7012315
Creation Date:19-Jan-2011
Modified Date:29-May-2013
- Micro Focus Products:
  Service Desk

Environment

Novell Service Desk 6.5

Situation

Log file produces the following error:

java.io.UnsupportedEncodingException: unicode-1-1-utf-7

Resolution

Java does not natively support utf7 encoding. This is usually produced from older email clients. The error can be removed by simply added a libary to your java runtime environment.

1. Download the utf7 library from http://sourceforge.net/projects/jutf7

2. Install it into the base classpath at $JAVA_HOME/jre/lib/ext

3. Restart Novell Service Desk.

This will now decode these emails without any errors.

Additional Information

Formerly known as 1001397