Parsing utf-7 emails with Novell Service Desk

  • 7012315
  • 19-Jan-2011
  • 29-May-2013


Novell Service Desk 6.5


Log file produces the following error: unicode-1-1-utf-7


Java does not natively support utf7 encoding. This is usually produced from older email clients. The error can be removed by simply added a libary to your java runtime environment.

1. Download the utf7 library from

2. Install it into the base classpath at $JAVA_HOME/jre/lib/ext

3. Restart Novell Service Desk.

This will now decode these emails without any errors.

Additional Information

Formerly known as 1001397

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