Exchange Server 2007 Service Pack 1 Rollup 9 caused Novell Service Desk email in LT to stop receiving

  • 7012296
  • 25-Feb-2010
  • 29-May-2013


Novell Service Desk 6.5


After installing Exchange Server 2007 Service Pack 1 Rollup 9 .... email in LT stopped receiving for NSD


The fix was shared as the following setting changes through power-shell on exchange:

  1. set-service msExchangePOP3 -startuptype automatic
  2. start-service -service msExchangePOP3
  3. Set-PopSettings -LoginType PlainTextLogin
  4. restart-service -service msExchangePOP3'

So what these commands achieve in order:
ensure service is set to start auto, start service, set the setting for correct authentication, then the service needs a restart.

In the NSD Console, set your Novell Service Desk > Admin > Setup > Email to use simple POP3, ensure your settings are correct, save, and then wait for the Email process to fire at the time specified under Admin > Reports > System >  (Email will be listed with a time off to the right. At the time shown, Novell Service Desk will try to retrieve the email from Exchange.)

Additional Information

Formerly known as 1000914