Environment
Novell Service Desk 6.5
Situation
After installing Exchange Server 2007 Service Pack 1 Rollup 9 .... email in LT stopped receiving for NSD
Resolution
The fix was shared as the following setting changes through power-shell on exchange:
So what these commands achieve in order:
ensure service is set to start auto, start service, set the setting for correct authentication, then the service needs a restart.
In the NSD Console, set your Novell Service Desk > Admin > Setup > Email to use simple POP3, ensure your settings are correct, save, and then wait for the Email process to fire at the time specified under Admin > Reports > System > (Email will be listed with a time off to the right. At the time shown, Novell Service Desk will try to retrieve the email from Exchange.)
- set-service msExchangePOP3 -startuptype automatic
- start-service -service msExchangePOP3
- Set-PopSettings -LoginType PlainTextLogin
- restart-service -service msExchangePOP3'
So what these commands achieve in order:
ensure service is set to start auto, start service, set the setting for correct authentication, then the service needs a restart.
In the NSD Console, set your Novell Service Desk > Admin > Setup > Email to use simple POP3, ensure your settings are correct, save, and then wait for the Email process to fire at the time specified under Admin > Reports > System > (Email will be listed with a time off to the right. At the time shown, Novell Service Desk will try to retrieve the email from Exchange.)
Additional Information
Formerly known as 1000914