Changing the MAC address for Novell Service Desk vmware installations

  • 7012287
  • 13-Nov-2009
  • 29-May-2013


Novell Service Desk


Need to install a new NSD virtual appliance but keep the previous MAC address.


Before commencing with this change, both virtual appliances will need to be powered down.

This is because the MAC address of the new appliance will match that of the old one, and this would cause a network conflict if both appliances ran simultaneously, making only one of these accessible.

Additionally, if changed whilst the appliance is running, the software might then overwrite the changes made when the appliance is powered down.

The following lines within the .VMX file will need changing (Mac users will need to right click the .vmwarevm file and select Show Package Contents to see this file) :

Remove the two lines that begin with the following:
ethernet0.generatedAddress = "00:0c:29:xx:yy:zz"
ethernet0.generatedAddressOffset = "0"

Edit the following line:
ethernet0.addressType = "generated"
Change it to
ethernet0.addressType = "static"

Add the following line:
ethernet0.address = "aa:bb:yy:xx:yy:zz"

The MAC address added in the line above will match that of the previous virtual appliance. This will also be the MAC address confirmed at the top of the License you are applying.

When the new appliance is started up, the Novell Service Desk address can be visited and the license can be applied. Once applied, the login screen will appear.

Additional Information

Formerly known as 1000781