Backup procedure for a Virtual Appliance (VMWARE) Novell Service Desk Installation

  • 7012280
  • 16-Jul-2009
  • 29-May-2013

Environment

Novell Service Desk

Situation

Need to backup a Novell Service Desk Installation running on a Virtual Appliance (VMWARE)

Resolution

Shut down the Novell Service Desk Virtual Machine completely
Exit out of the vmware program
After suspending the virtual machine, back up the files
After backing up the files, resume the virtual machine

Note: Vmware uses .vxd (extension may vary) files to store the OS, and if vmware is running, then these files are in use and cant be copied.

See Also: The following URL discusses using snapshots (which are not recommended for extended backups), but can be used to save the state of a session temporarily.

http://www.vmware.com/support/ws4/doc/preserve_snapshot_ws.html

Additional Information

Formerly known as 1000691

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