How to avoid getting automatically logged out of the NSD web console using IIS on Windows 2003 Server

  • Document ID:7012273
  • Creation Date:03-Feb-2009
  • Modified Date:24-May-2013
    • Micro Focus Products:
      Service Desk

Environment

Novell Service Desk

Situation

After logging into the NSD web console, everything seems to be as it should, however after the successful login, in the attempt to click on anything inside the web console, the user is returned to the login page. When the subsequent login attempt is made, the login is allowed where the problem-process is repeated.

Resolution

Check to see if the browser settings 'Run in isolation mode' is checked, as required for use with IIS on Windows 2003 Server in the NSD IIS Guide.

Also validate if an invalid url (typo or case difference) is being used from what is expected.

Additional Information

Formerly known as 1000611