Environment
Novell Service Desk
Situation
Novell Service Desk introduces the ability to automatically adjust Service Level Contracts relative to Public Holidays.
Resolution
This ensures that SLA timers pause when a Public Holiday begins, and subsequently restart when the next working day commences.
Administrators may enable this feature within the Setup > Privileges> User tab.
The 'Observe Public Holidays' option must also be enabled within the Admin > Setup > Privileges > User tab.
Administrators can also control the Public Holiday schedule for any region of the world within the Setup menu. Holidays can be applied across each SLA by selecting the 'Pause on Holiday' option within any relevant SLA Editor.
Additional Information
Formerly known as 1000606