Novell Service Desk Technician Scheduling and Availability - Work Hours

  • Document ID:7012271
  • Creation Date:29-Jan-2009
  • Modified Date:24-May-2013
    • Micro Focus Products:
      Service Desk

Environment

Novell Service Desk

Situation

Novell Service Desk now includes the ability to define Technician support or work hours on the Schedule tab of each User.

Resolution

Work Hours

For the ease of configuring the Technician Scheduled hours of work and customizing hours of operation for Service Level Agreements, Work Hour templates can be created within the Setup > Localization > Hours screen. These templates are then made available throughout the application, wherever hours of operation are defined.


 

To create a template: 
  1. Go to Setup > Localization > Hours tab
  2. Click New
  3. Enter the Template Name (Required.)
  4. Set the hours of operation
  5. Select Save.


 

Editing a Template:
A default or customized template can be easily edited.
  1. Go to Setup > Localization > Hours tab
  2. Click the relevant Template Name hyperlink
  3. Amend the hours, as required
  4. Select Save.

Deleting a Template:
A default or customized template is deleted from the List View.
  1. Go to Setup > Localization > Hours tab
  2. Click the Template Name hyperlink
  3. Select Delete  (A warning message will be displayed)
  4. Click OK.

Additional Information

Formerly known as 1000605