Environment
Situation
SMS notifications (for Technicians) - which sends an SMS message to technicians about the Incident update. This is only available to Users who have a mobile number and a service provider entered in their User Information screen.
Resolution
To set up the SMS feature: Select the Technician: User > Users > {Technician} > Information > Edit > Mobile - The Technicians mobile number is to be entered for use with the SMS > Service Provider
From the drop down list, select the SMS Service Provider through which the SMS messages for the User are to be sent; If the Service Provider is not listed in the drop down menu, enter the mobile number in the 'SMS Override' field > Save.
More information can be found in Novell Documentation under the User Guide
For more information on this see the User Guide
**Please note, in order for the SMS to work, the appropriate user account needs to have the provider account and gateway configured.
Additional Information
Formerly known as 1000486