Novell Service Desk Technician(s) being flagged as "on vacation"

  • 7012247
  • 20-May-2008
  • 17-Jun-2013


Novell Service Desk


What happens if a team has only one technician assigned to it, and the technician is flagged as being "on vacation?"


Even though there is only one technician assigned to the team, the system will still assign the incidents to the same technician, and assign as a 'pending' state.

Additional Information

Formerly known as 1000417