Re-assigning an Novell Service Desk Iincident from an technician to an specific queue

Is it possible within Novell Service Desk to re-assign an incident from an technician to an specific queue?

Novell Service Desk does not support this feature, as it is against all ITIL guidelines to assign an incident to a queue. When assigning an incident to a technician, as oppose to a queue, it creates accountability for the incident to be resolved in a timely manner.
When assigning an incident to a queue with no technician assignment, there is a risk of the incident falling through the ranks with no one being held accountable for the resolution of the incident, therefore breaching all SLAs.

Formerly known as 1000302