Environment
Situation
How to set up Configuration Management Database (CMDB) within Novell Service Desk - Relationship Types
Resolution
To edit or create a Relationship Type:
1. From the NSD webconsole, select CMS > Relationships (The Relationship Types screen appears.)
2. To edit, click on the Relationship, or, to create a Relationship click New
3. Select the Relationship Class
4. Enter a Name for the relationship
5. Define the Service Oriented and Component Oriented labels
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Relationship Types |
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Relationship |
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Select either a Hierarchical or Connection Class.
Hierarchical describes ownership, such as a Parent/Child relationship, for example, an operating system hosting an application.
Connection defines a connection association. For example, an application accessing a database. |
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Enter a Name that reflects the nature of the relationship for both Component or Service views. For example, component view Name = Deployed in/Host of. |
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Each Relationship between Items can be described from a Service Oriented or Component Oriented view. |
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A Service Oriented view describes relationships top-down with the Service at the top. For example, the Service Email Provision, would be at the top level with relationships between Configuration Items described, ending at an individual User. |
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A Component Oriented view starts from the bottom up, with the Service being the top layer. |
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When this option is enabled, Child Items that use this Relationship Type will inherit the Parent Item's owners. |
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When this option is enabled, Child Items that use this Relationship Type will inherit the costs associated with Parent Item. |
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6. Click Save.
Sample Relationship Labels:
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Relationship Class |
Relationship Name |
Current Item |
Relationship Label |
Related Item |
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Service |
Host of/Installed on |
Application |
is host of |
Server |
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Component |
Host of/Installed on |
Application |
is installed on
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Server |
Delete a Relationship Type
To remove an entry on the Relationship Type list:
1. From the NSD webconsole, select CMS>Relationships (The Relationship Types screen appears.)
2. Click on the Relationship link that is to be deleted
3. Select the Delete button (A warning message is diplayed.)
4. Click OK in the warning message.
Additional Information
Relationships can be defined between Configuration Items of the CMDB to create a Service Catalog. The Catalog allows Users to assess the impact of a request on the organization. To build a Catalog, the Relationships are defined within the properties of a Configuration Item within Configuration Management.
To assist with the building of a CMDB, the Administrator refines the list of Relationship Types available for the Supervisor.
Formerly known as 10048