Environment
Novell Service Desk
Situation
When using Novell Service Desk the Web Browsers 'Back' and 'Forward' buttons should not be used, as this could cause unpredictable behavior.
Resolution
When using Novell Service Desk, the hyperlinks and buttons within the application screens should be used in preference to the forward and backward browser buttons. This will ensure the application maintains control of the session and the data is refreshed appropriately.
Additional Information
Formerly known as 10044