SSLVPN will not come up after updating Access Gateway Appliance or Access Manager Appliance with security updates

  • Document ID:7012140
  • Creation Date:15-Apr-2013
  • Modified Date:20-May-2013
    • Micro Focus Products:
      Access Manager (NAM)

Environment

NetIQ Access Manager 3.2 Access Gateway Appliance
NetIQ Access Manager 3.2 Access Manager Appliance
NetIQ Access Manager 3.2 Support Pack 1 applied

Situation

Access Manager Appliance setup and working well - users can access protected resources behind the Access Gateway (AG) after having authenticated at the Identity (IDP) Server. SSLVPN services were also enabled for users requiring access to non HTTP enabled resources. Before rolling out in production and placing the Appliance in the DMZ, all OS security updates were applied to the server. As soon as these security updates were applied, the SSLVPN server on the Appliance failed to come up. The healthcheck within the Admin Console showed that the service was not started.

Resolution

Apply the 3.2.2 patch.