Microsoft Office 2010 32 bit shown as not applicable on Windows 7 x64 bit workstations

  • Document ID:7012057
  • Creation Date:01-Apr-2013
  • Modified Date:09-Apr-2013
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Patch Management 11

Situation

Microsoft Office 2010 32 bit version installed on Windows 7 64 bit architecture shows "Not Applicable" for Office 32 bit patches.

Resolution

This is fixed in the auto content feed as of April 4 2013.  Select Patch Update Now or let it run on automatic schedule, and when the DAU is rebuilt, rescan.  Confirm in the .state file created in %ZENWORKS_HOME%\zpm as follows:
 
Update for Microsoft Office 2010 32-Bit Edition (KB 2553181)=DETECT_NOTPATCHED=18CF120F-08CB-468D-BE1A-46EE1397873B
Update for Microsoft Office 2010 32-Bit Edition (KB 2553267)=DETECT_NOTPATCHED=A052EA21-C9E9-4FE1-A427-F6AD5CAABC28
Update for Microsoft Office 2010 32-Bit Edition (KB 2553272)=DETECT_NOTPATCHED=B7AE6CF0-CDCE-406A-991A-5809298D35F7
Update for Microsoft Office 2010 32-Bit Edition (KB 2553378)=DETECT_NOTPATCHED=E61FBF5E-CC0D-402D-B956-017EF34F63CA
Update for Microsoft Office 2010 32-Bit Edition (KB 2596964)=DETECT_NOTPATCHED=9B7126B2-AD31-49F0-AFC9-6D87E22B7999
Update for Microsoft Office 2010 32-Bit Edition (KB 2687503)=DETECT_NOTPATCHED=B07A9A75-77C7-4CD1-8E47-EEF0FB747317
Update for Microsoft Office 2010 32-Bit Edition (KB 2760631)=DETECT_NOTPATCHED=4AF6CE04-E3C5-4EC7-BF3A-7E3975916B80
Update for Microsoft Office 2010 32-Bit Edition (KB 2767886)=DETECT_NOTPATCHED=21797360-5F87-4707-A8D3-DC2AF822CF10