After 11.2.3 update, some patches are marked as "Disabled (by User)"

  • 7012017
  • 25-Mar-2013
  • 12-Nov-2013


Novell ZENworks Configuration Management 11.2.3
Novell ZENworks Patch Management 11.2.3


After updating primary patch server to 11.2.3, after the next subscription download (either scheduled or by clicking "Update Now" in ZCC) causes many patches in the list to become grey with details of "Disabled(by User)".
Manually re-enabling them does not bring down the pls files so devices are not scanned for these patches.


This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at http://// 

Workaround: if it is not possible to upgrade to ZCM 11.2.4 at this time, in the interim, Novell has made a Patch  available for testing, in the form of a Field Test File (FTF): it can be obtained at as "ZCM/ZPM 11.2.3a and 11.2.3a MU1 fix for four Patch Management issues". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

NOTE:  Some patches may still be marked as Disabled by User with status 7 if they are not needed.  For example, if in the past, XP patches were required and downloaded, but subsequently all XP devices are removed from the zone, then these patches will be disabled.

Additional Information

The following SQL query will show any patches disabled by system but displayed as "disabled by user":
select * from patchsignature where enabled=0 and status=7;