High CPU utilisation with cms.exe or boe_cmsd on ZRS

  • 7011846
  • 27-Feb-2013
  • 14-Mar-2013


Novell ZENworks Configuration Management 11.2 Business Objects Reporting
Novell ZENworks Reporting Server


There is constant high utilisation on ZENworks Reporting Server (BOE).  The process consuming the CPU:
Windows: cms.exe
Linux: boe_cmsd

This causes ZRS to be unusable and no reports can be run.


Confirm the following ZCC option is set to the default of 1 day:
ZCC > Configuration > Reporting Services > Folder Sync Schedule

1) Move the following file outside of the ZENworks directory structure:
Windows: %ZENWORKS_HOME%\conf\loader\SyncBOE.xml
Linux: /etc/opt/novell/zenworks/loader/SyncBOE.xml

2) Restart ZENworks and ZRS services

This will stop the synchronisation of any ZRS rights that have been updated.  Any rights that have already been set will not be affected.
The file can be placed back to synchronise any rights, but the utilisation is likely to return.