Environment
Novell ZENworks Configuration Management 11.2 Business Objects Reporting
Novell ZENworks Reporting Server
Novell ZENworks Reporting Server
Situation
There is constant high utilisation on ZENworks Reporting Server (BOE). The process consuming the CPU:
Windows: cms.exe
Linux: boe_cmsd
This causes ZRS to be unusable and no reports can be run.
Windows: cms.exe
Linux: boe_cmsd
This causes ZRS to be unusable and no reports can be run.
Resolution
Confirm the following ZCC option is set to the default of 1 day:
ZCC > Configuration > Reporting Services > Folder Sync Schedule
1) Move the following file outside of the ZENworks directory structure:
Windows: %ZENWORKS_HOME%\conf\loader\SyncBOE.xml
Linux: /etc/opt/novell/zenworks/loader/SyncBOE.xml
2) Restart ZENworks and ZRS services
This will stop the synchronisation of any ZRS rights that have been updated. Any rights that have already been set will not be affected.
The file can be placed back to synchronise any rights, but the utilisation is likely to return.
ZCC > Configuration > Reporting Services > Folder Sync Schedule
1) Move the following file outside of the ZENworks directory structure:
Windows: %ZENWORKS_HOME%\conf\loader\SyncBOE.xml
Linux: /etc/opt/novell/zenworks/loader/SyncBOE.xml
2) Restart ZENworks and ZRS services
This will stop the synchronisation of any ZRS rights that have been updated. Any rights that have already been set will not be affected.
The file can be placed back to synchronise any rights, but the utilisation is likely to return.