iManager 2.7.x install fails - class com.novell.application.iManager.install.LinuxInstalliManager.install() runtime exception

  • 7011826
  • 22-Feb-2013
  • 22-Feb-2013

Environment


NetIQ iManager 2.7.x

Situation

Installation of iManager 2.7.6 fails with a runtime exception.

Install Failed is seen with the following errors are seen at the command line.

Execute Custom Code
    class com.novell.application.iManager.install.LinuxInstalliManager.install() runtime exception:
java.lang.NullPointerException
    at com.novell.application.iManager.install.LinuxInstalliManager.install(LinuxInstalliManager.java:332)
    at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.GhostDirectory.install(DashoA10*..)
    at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
    at com.zerog.ia.installer.Installer.install(DashoA10*..)
    at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
    at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
    at com.zerog.ia.installer.Main.main(DashoA10*..)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.zerog.lax.LAX.launch(DashoA10*..)
    at com.zerog.lax.LAX.main(DashoA10*..)

The below errors were found in the /var/log/Novell_iManager_2.7.6_InstallLog.log file

Custom Action:            com.novell.application.iManager.install.LinuxInstalliManager
                          Status: ERROR
                          Additional Notes: ERROR -     class com.novell.application.iManager.install.LinuxInstalliManager.install() runtime exception:


Resolution

1.  Delete the /var/opt/novell/iManager/nps directory structure
2.  Remove the novell-imanager & novell-base rpm's (rpm -e novell-imanager)
3.  Reinstall the current iManager.

Cause

A previous verion of iManager was installed on the server and not removed prior to installing a newer version.

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